Customer Order Management Officer | New York, USA

Posted On January 15, 2024

Customer Order Management Officer

Batavia, NY | USA

We are looking for a disciplined and dedicated individual with a “roll up your sleeves” mentality to join our Customer Service team. This is an excellent opportunity to join a strong team and a fast-growing business. You will be responsible for the end-to-end order processing of our customer orders and invoicing, and have close relationships with our sales team and operations team. You will be managing all day-to-day interactions with our customers.

What will you do?:

  • Receiving purchase orders from customers & processing orders into the ERP system and confirming internally and externally.
  • Proactively communicating with customers regarding any changes to their orders.
  • Assisting Sales Managers with gathering & maintaining customer forecasts.
  • Providing customers with an overview of upcoming orders and providing guidance during peak demand periods.
  • Filing & organization of documents.
  • Sending final invoices to customers.
  • Working together with our Customer Service team to deliver appropriate documents/licenses.
  • Working closely with the Finance team to monitor customer credit limits and terms.
  • Assisting the Sales team in the account management of customers.


What will you bring? 

  • Great customer service & interpersonal skills.
  • Self-starting / high-energy individual.
  • Approaches work with a sense of urgency.
  • Enthusiastic attitude – Team player.
  • Great communication skills.
  • Strong analytical skills, including the use of Excel.
  • Likes to work in a small team where he/she can have a big impact.
  • Associates Degree preferred.
  • Ability to work in a fast-paced environment.


What do we offer?

You can count on us to make you feel at home quickly in a positive, informal, and dynamic work environment. This is a full-time salaried position (50-60k$/yr + 10% bonus). Generous vacation benefits – 5 weeks PTO, health and dental benefits, and 401k match.


Ready to join our team?

Please send your job application, resume and motivation letter, to