Customer Order Management Officer
Batavia, NY | USA
We are looking for a disciplined and dedicated individual with a “roll up your sleeves” mentality to join our Customer Service team. This is an excellent opportunity to join a strong team and a fast-growing business. You will be responsible for the end-to-end order processing of our customer orders and invoicing, and have close relationships with our sales team and operations team. You will be managing all day-to-day interactions with our customers.
What will you do?:
- Receiving purchase orders from customers & processing orders into the ERP system and confirming internally and externally.
- Proactively communicating with customers regarding any changes to their orders.
- Assisting Sales Managers with gathering & maintaining customer forecasts.
- Providing customers with an overview of upcoming orders and providing guidance during peak demand periods.
- Filing & organization of documents.
- Sending final invoices to customers.
- Working together with our Customer Service team to deliver appropriate documents/licenses.
- Working closely with the Finance team to monitor customer credit limits and terms.
- Assisting the Sales team in the account management of customers.
What will you bring?
- Great customer service & interpersonal skills.
- Self-starting / high-energy individual.
- Approaches work with a sense of urgency.
- Enthusiastic attitude – Team player.
- Great communication skills.
- Strong analytical skills, including the use of Excel.
- Likes to work in a small team where he/she can have a big impact.
- Associates Degree preferred.
- Ability to work in a fast-paced environment.
What do we offer?
You can count on us to make you feel at home quickly in a positive, informal, and dynamic work environment. This is a full-time salaried position (50-60k$/yr + 10% bonus). Generous vacation benefits – 5 weeks PTO, health and dental benefits, and 401k match.
Ready to join our team?
Please send your job application, resume and motivation letter, to hr.us@creamycreation.com
